Contact & Support

    We're here to help you sell

    Use our Discord support channel or send a message about Cartcord. Response times depend on availability and the details needed to investigate.

    Contact Support

    Technical support

    Discord tickets

    Live community

    Use non-sensitive details

    Data handling

    Open a support ticket

    Discuss setup and store questions

    Join our Discord server and use the support channel. Include the relevant page URL, order reference and steps that led to the problem. For a product purchase, contact the seller using the details on the store page.

    Join Discord & Open a Ticket

    Seller Support

    Bot setup, delivery, and server configuration help.

    Email us

    Billing & Plans

    Invoices, subscriptions, upgrades, and refunds.

    Email billing

    Prefer to self-serve?

    Our docs cover PayPal setup, delivery types, role hierarchies, and more.

    View DocumentationRead FAQs

    Send us a message

    Goes straight to our team's Discord. We reply by email.

    By sending this you agree to our Privacy Policy.

    Help us understand the issue

    Describe what you expected, what happened and whether the issue repeats. Include the browser and device you used, the time of the problem and the public page involved. A cropped screenshot can help if it hides personal details. Never send payment credentials, webhook tokens, license keys or private download links in a general inquiry. Submitting a message does not retry a payment, cancel an order or issue a refund; use the recorded order and seller support process for those requests.