Product guide

    Digital Product Management Guide

    Create, price, publish, deliver, and optimize every supported digital product from one accurate workflow.

    15 product groups180 item types17 delivery variants5 delivery engines
    Docs/Product management

    Create a product that can actually be fulfilled

    Follow one end-to-end path so the listing, catalog, stock, checkout, and buyer delivery all describe the same real product.

    1. 1

      Details

      Name, price, description, license, and buyer promise

    2. 2

      Catalog

      Product group, category, and item type

    3. 3

      Delivery

      Variant, engine, and required configuration

    4. 4

      Inventory

      Stock, key inventory, and delivery capacity

    5. 5

      Preview

      Media, mobile layout, checkout, and delivery test

    6. 6

      Publish

      Activate only after every check passes

    Before you publish

    • Required fields are complete and match what the buyer receives.
    • The delivery destination, role, or key inventory has been verified.
    • Stock is sufficient and the price uses no more than two decimal places.
    • Product media and checkout are readable on desktop and mobile.
    • License, delivery timeline, support, and refund expectations are clear.
    • Title and description are useful, unique, and free of ranking guarantees.

    Choose the right product type

    Browse 180 item types from the same catalog used by the product editor. Search includes group, category, item name, and description.

    Discord & Community

    Paid community access, server resources, and original Discord creative packs.

    Community Access

    Roles and access products for a Discord community.

    Default: Discord role

    • Paid Discord roleA role granted after purchase.
    • Private channelsAccess to role-gated channels.
    • VIP communityPremium community access and perks.
    • Supporter accessA one-time supporter role for a creator or server.

    Server Resources

    Reusable server setup and community operations resources.

    Default: File download

    • Server templateA structured server layout and setup pack.
    • Moderation configurationRules, filters, and moderation setup files.
    • Onboarding packWelcome flows, roles, and onboarding copy.
    • Community playbookOperational guidance for running a server.

    Discord Creative Assets

    Original visual and audio assets for server branding.

    Default: Archive bundle

    • Emoji packOriginal custom emoji artwork.
    • Sticker packOriginal stickers prepared for Discord.
    • Banner and icon packCoordinated server banners and icons.
    • Soundboard packRights-cleared short audio clips.

    Understand every delivery type

    17 variants use 5 real fulfillment engines.

    Delivery variantBuyer receivesRequired setupEngineAvailable from
    Deliver one configured file URL after a successful payment.File URLFilefree
    Deliver a configured website, portal, invite, or resource URL.Access linkLinkfree
    Ask the bot to assign a configured Discord role after payment.Discord role IDDiscord rolefree
    Deliver one unused key from the product key inventory.License keys or redeem codesLicense keyfree
    Let the merchant complete the order using clearly stated instructions.Fulfillment instructionsManualfree
    Deliver a ZIP or other archive through the configured file URL.File URLFilebasic
    Deliver a course, resource library, or learning portal URL.Access linkLinkbasic
    Assign a Discord role configured to reveal member areas for a one-time purchase.Discord role IDDiscord rolebasic
    Deliver one unused claim or redeem code from key inventory.License keys or redeem codesLicense keybasic
    Deliver a webinar, workshop, stream, or event URL.Access linkLinkbasic
    Collect an order for a service that the merchant schedules and fulfills.Fulfillment instructionsManualbasic
    Deliver an application, plugin, or release archive from a file URL.File URLFilepro
    Deliver the configured sign-in, activation, or onboarding portal URL.Access linkLinkpro
    Assign a role that the merchant has configured for private channel access.Discord role IDDiscord rolepro
    Deliver a key whose usage terms are defined by the merchant's license.License keys or redeem codesLicense keypro
    Let the merchant provision or onboard the buyer using stated steps.Fulfillment instructionsManualpro
    Use a documented merchant-run workflow for a complex custom order.Fulfillment instructionsManualenterprise

    Delivery contract: File download

    Buyer receives

    The configured file or archive URL in Discord DMs after payment succeeds.

    Seller configures

    Add the file or archive URL that the buyer should receive after payment.

    Stock behavior

    Uses the product stock count when stock tracking is enabled.

    Failure checks

    Confirm the URL uses HTTP or HTTPS. Open it in a signed-out browser.

    Required fields by engine

    A delivery variant changes the product's meaning and plan access; its base engine decides which secure field the seller must configure.

    File

    File URL

    3 supported variants

    Add the file or archive URL that the buyer should receive after payment.

    Link

    Access link

    4 supported variants

    Add the destination URL that the buyer should receive after payment.

    Discord role

    Discord role ID

    3 supported variants

    Choose a role that the CartCord bot can assign after payment.

    License key

    License keys or redeem codes

    3 supported variants

    Add one unused key or redeem code per line.

    Manual

    Fulfillment instructions

    4 supported variants

    Explain the delivery steps, expected timeline, and what the buyer must provide.

    Inventory, keys, and safe delivery

    Inventory rules

    • Active products count toward the store plan limit; hidden products stay saved.
    • Use a realistic stock count for limited files, services, roles, or event capacity.
    • Key delivery consumes one unused key atomically; stock must match available keys.
    • Review low stock before promotion and restock without exposing keys publicly.

    Security essentials

    • Delivery secrets are excluded from public product/store queries.
    • External URLs retain their host's rules. Basic+ managed uploads support short-lived signed downloads or optional 24-hour, single-use, network-bound links. Eligible buyers can request fresh links; downloaded copies cannot be recalled.
    • Never sell privileged Discord roles or collect buyer passwords.
    • Describe manual fulfillment honestly and use official support channels.

    Plan access

    Active-product caps apply live per store. Monthly order counters reset at the calendar-month boundary (the 1st). Delivery access is computed from each variant's canonical availableFromPlan value.

    PlanActive productsMonthly ordersDelivery variantsNew workflows at this tier
    Free335 of 17File download, Direct access link, Discord role, License key, Manual fulfillment
    Basic2510011 of 17Archive bundle, Course or resource link, Member access role, Redeem code, Event access link, Service booking
    Pro1501,00016 of 17Software package, SaaS portal link, Private-channel role, Team license key, Custom onboarding
    EnterpriseUnlimitedUnlimited17 of 17Managed fulfillment

    SEO and merchandising checklist

    Cartcord makes valid public stores and products crawlable with canonical URLs, sitemap entries, and structured data. Sellers still control content quality and demand.

    Use a specific product title

    Lead with the product name and buyer intent. Keep the optional SEO title concise and unique.

    Write visible, useful product copy

    Explain the outcome, included files or access, compatibility, license, delivery, and support.

    Choose the exact catalog path

    Product group, category, and item type help buyers and search engines understand the listing.

    Use original media

    Upload a clear product image that represents the item. Never use an unrelated image only for clicks.

    Keep price, stock, and page content aligned

    Cartcord publishes canonical URLs and Product/Offer data from the same public product record.

    Earn trust instead of promising rank

    Accurate pages can be indexed, but no platform can guarantee a particular Google position.

    Troubleshooting

    The buyer did not receive a file or link

    Confirm payment completed, the configured URL opens in a signed-out browser, the buyer allows Discord DMs, and the order delivery log shows no error. Replace expired URLs before retrying delivery.

    A Discord role was not granted

    Confirm the buyer joined the same server, the configured role still exists, Cartcord has Manage Roles, and the Cartcord bot role is above the role being sold.

    License keys show out of stock

    Add new unique keys, one per line. Completed orders keep their reserved key, while new orders require an unused inventory row.

    A manual order is still pending

    Contact the buyer through the stated support channel, complete the documented workflow, and update the order only after the promised deliverable is ready.

    The product is not visible on the storefront

    Check that it is published, within the plan's active-product limit, in stock when stock is enforced, and belongs to the selected store.

    Still blocked? Include the store, product, order, and delivery error in your message.

    Contact support