Cancellation, Expiry and Quotas
Review the actual billing status and quotas before promising new sales or approving another subscription.
On this page
Read the current billing period
After canceling renewal, check the dashboard's end date and PayPal agreement state. Cancellation is not an automatic refund of a prior platform payment.
Resolve a renewal problem
If payment is late, review the billing/grace state shown for that store and fix the PayPal funding issue or contact support. Do not rely on an assumed grace period without checking the account's status.
Respect the current allowance
Paid feature availability and quota depend on effective plan status. Product/order data is retained, while creating/publishing or new checkout can be limited. Monthly order allowance uses calendar months; free claims also count.
Keep existing purchases separate
Before changing plans, retain the buyer support and order records. A platform downgrade is not a reason to ask a paid buyer to pay again. Contact support if existing delivery recovery is blocked.