Documentation

    Delivery Jobs and Platform Support

    View job state and request a controlled retry; platform admin permissions are separate from seller access.

    BeginnerSetup guide

    Inspect your store's jobs

    Open Orders → Payment recovery to view pending payment checks and request Check again. This is available to authorized store managers without an Enterprise requirement. A queued check does not prove payment or delivery, and repeated requests are rate-limited. Manual risk reviews still need staff action. The Enterprise operations list separately shows supported notification or revocation jobs.

    Understand the rollout boundary

    New bot recovery and staff commands still require their separate rollout. Use web Orders and Your purchases if a command is missing. Saved role expiry and verified full-refund cleanup run through the scheduled access service. Check the recorded result: Discord permissions, saved role ownership and service interruptions can delay removal.

    Escalate to platform support

    Authorized platform admins use /adminrambo for job retry, verified refund reconciliation, API key revocation and moderation. Sellers do not get platform-admin privileges by buying a higher plan. Admin status changes cannot fabricate payment or delivery.

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