Orders, Delivery Retry and Receipts
Use paginated order records and separate payment/delivery states to investigate an order safely.
On this page
Find the existing order
Open Manage store → Orders, search/filter and move between pages. Compare the order ID, amount and payment reference with PayPal. Analytics totals are not simply the current page of rows.
Retry delivery after resolving the cause
Open the completed order and use Re-send delivery after fixing DMs, role hierarchy or the resource. Resending a key uses that order's assigned key; do not substitute a new payment for a delivery retry.
Handle manual and held work
Complete manual work using the promised instructions. Enterprise review-held orders go through Fraud Guard release/withhold actions; a held order may already be paid. Canceling a review does not refund money.
Use the receipt as a reference
Buyers recover order details and permitted delivery through Your purchases. A receipt is not a tax-remittance service. Keep PayPal records for payment reconciliation and your own accounting obligations.